Privacy Policy

We are committed to protecting your privacy and keeping your information secure. This policy provides transparent information about the personal information that CRANBOURN® Holdings Limited collects and how any personal information is used.

In handling your information:

• We will ensure your data is protected and your privacy is kept
• We will only collect and process your data when necessary
• We will not sell, let, or in any way distribute or make public your personal information
• We will never spam you

CRANBOURN^® Holdings Limited processes Personal Data as a Controller, as defined in the Directive and the GDPR. If you have any questions or concerns, you can email us at [email protected].

Collecting Personal Information

CRANBOURN^® Holdings Limited may collect and use the following kinds of personal information:

• Personal details and contact information
• Demographic Information, such as postcode, preferences and interests
• Information about your use of this website (including cookies)
• Financial Information, such as Credit / Debit Card Numbers
• Your website interaction information, such as anonymous IP Address, geological location, device and operating system, internet browser type and version, URLs with regards to how you came to this website, your activity on this website and where you exit to
• Information that you provide for completing a web form or mailing list subscription on the website
• Information about transactions carried out over this website
• “Cookies,” which enable the website to remember your information if you return to the site, such as to keep you logged in or to remember your login credentials if you return to the site
• And any other information that you send to the company

Using Personal Information

CRANBOURN^® Holdings Limited may use your personal information:

• To provide or supply the products/services that you purchase
• For internal record-keeping and accounting
• For the improvement of our products/services
• For the transmission by email of promotional materials that may be of interest to you
• To contact you for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the website
• To personalise the website for you
• To enable your access to and use of the website services

Google Analytics

As part of our ongoing commitment to transparency and your privacy, we’ve transitioned from Google Universal Analytics to Google Analytics 4 as of [insert date]. Google Analytics 4 uses a different set of cookies and data collection methods to help us better understand user interactions with our site. This switch supports a more engaging user experience and aligns our practices with the latest technological and privacy standards.

We respect your right to privacy and we do not track your data without consent. Importantly, you can opt out of Google Analytics 4 data collection on our site. To exercise this right, you may deny all cookies except those that are essential for the operation of our website. In addition, you have the flexibility to opt out or amend your consent settings at any time via our Cookie Policy.

Fathom Analytics

In our ongoing efforts to ensure a user-friendly experience and respect your privacy, we supplement our use of Google Analytics with Fathom Analytics. Fathom is a privacy-centric analytics service that offers valuable insights into user interactions with our website, without the use of cookies or compromising your privacy.

This addition enables us to maintain a high-quality user experience and align our practices with the latest privacy standards. Importantly, the implementation of Fathom Analytics reduces our reliance on cookie-based analytics. While Google Analytics will still be in use for certain data analysis, the inclusion of Fathom Analytics allows us to limit the scope of data collection and offers us an alternative method for website analytics that prioritises user privacy.

Mailchimp

CRANBOURN^® Holdings Limited use Mailchimp to manage our newsletter and bulk customer communications. We will store some of your information, including your email address, IP address and specific information about the email links you click within the emails we send you, on a Mailchimp server.

We will keep a record of consent for marketing communications. We may email existing customers infrequently based on legitimate interests with non-marketing and essential communications.

There’s no third-party tracking in messages we send through Mailchimp besides their analytics. Mailchimp nor we will ever sell your email address or share it with any other party unless we are legally compelled to do so.

Mailchimp’s privacy policy is available at: http://mailchimp.com/legal/privacy.

Software and Third parties

CRANBOURN^® Holdings Limited will use software and trusted third parties to fulfil our contractual obligations to you in performing our services and completing transactions. By requesting information or delivery of service and product, we process your data under the lawful basis of the contract.

By registering with us, purchasing, or requesting a service, you understand and agree that the personal information you provide may be held on:

• Mailchimp

CRANBOURN^® Holdings Limited does not sell or rent your data to marketers or unaffiliated third parties. We only share your data with the following trusted third parties to deliver the service to you:

CRANBOURN^® Holdings Limited will ensure they have contracts with them that confirm your data will be processed following GDPR.

CRANBOURN^® Holdings Limited may disclose your personal information to the extent required by law in connection with any legal proceedings or prospective legal proceedings and to establish, exercise or defend its legal rights.

We may sell, buy, merge, or partner with other companies or businesses in the future. In such transactions, user information may be among the transferred assets, and we will notify you in advance of such transfer.

Securing your data

CRANBOURN^® Holdings Limited has a Data Governance Policy in operation and will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

CRANBOURN^® Holdings Limited will store all the personal information you provide on its secure servers. We will never provide access to our databases to a non-trusted third party detailed in this policy.

Information relating to electronic transactions entered via this website will be protected by encryption technology.

An external PCI-compliant payment gateway handles all payment transactions.

Under the GDPR rulings, we would inform our users within 72 hours if any security breach occurs that might compromise your data.

How you can restrict or access your Data

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, look for the box you can leave unchecked to indicate that you do not want the information used by anybody for direct marketing purposes
• On first visiting the website you will can select the cookie consent options that you wish and adjust your consent options at any time via our Cookie Policy

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by:

• emailing [email protected]
• unsubscribing via the unsubscribe link on a marketing email
• adjusting your cookie consent selection via the Cookie Policy

You may request details of personal information we hold about you by email to [email protected].

We will supply this information within 30 days. If any data is incorrect, we will correct it as soon as we receive appropriate notice or evidence from you in writing.

The right to be forgotten

We will retain your personal information only for as long as necessary whilst retaining legal requirements for maintaining financial records.

You have the right to instruct us to delete all personal information. Should you wish to instruct us to delete it, please do so by email to [email protected].

Any data no longer required will be deleted or destroyed securely and confidentially.

The right of rectification

We will take all reasonable steps to ensure your personal information is current and accurate. If inaccurate or incomplete data is identified, we will take steps to correct it or remove it securely and confidentially.

You have the right to instruct us to remove incomplete personal data held. Should you wish to request incomplete data removal, please do so by email to [email protected].

Social Media Policy & Usage

We adopt a social media policy to ensure our business and our staff conduct themselves accordingly online. While we may have official profiles on social media platforms, users are advised to verify the authenticity of such profiles before engaging with or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to behave appropriately when engaging with us on social media.

Our website may feature social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your discretion and accept that doing so may publish content to your social media profile feed or page.

Use of Services by Minors

The Services are not directed to individuals under the age of thirteen (13), and we request that they not provide Personal Data through the Services.

Other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information you provide whilst visiting such sites. This privacy statement does not govern such sites. You should exercise caution and look at the privacy statement applicable to the website in question.

Cookie Policy

This website and the CRANBOURN® app are owned and managed by CRANBOURN® (Holdings UK) Limited (hereinafter referred to as: ” CRANBOURN®”, “we”, or” us”). Our platforms use cookies and equivalent technologies, such as pixels, SDK’s, and JavaScript. You will find our Cookie Policy here.

Policy changes

We may change this policy from time to time. If this involves a fundamental change that we are required to inform you about, request your permission or if the change is relevant to you in some other way, we will ensure that you are given the relevant information well before the change comes into effect.

Contact CRANBOURN^® Holdings Limited

You can contact us at any point to:

• Request access to information that CRANBOURN^® Holdings Limited has about you
• Correct any information that CRANBOURN^® Holdings Limited has about you
• Request the deletion of information that CRANBOURN^® Holdings Limited has about you

If you have any questions about this privacy policy or our treatment of your personal information, please write by email to [email protected].

Should you feel there may be a problem with how your data has been handled, you should contact CRANBOURN^® Holdings Limited by email at [email protected]. Should you still not be satisfied you have a right to complain to the Information Commissioner’s Office (ico.org.uk).